Remitly
Remitly Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Remitly has 2.2 star rating based on 205 customer reviews. Consumers are mostly dissatisfied.
56% of users would likely recommend Remitly to a friend or colleague.
- Rating Distribution
Pros: Bizarre and misleading, Delivery time, Good promotions.
Cons: Unable to deliver on promise, No help for emergency situations, Poor service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Remitly has 2.2 star rating based on 205 customer reviews. Consumers are mostly dissatisfied.
56% of users would likely recommend Remitly to a friend or colleague.
- Rating Distribution
Pros: Bizarre and misleading, Delivery time, Good promotions.
Cons: Unable to deliver on promise, No help for emergency situations, Poor service.Recent recommendations regarding this business are as follows: "Use another money transfer app to aggravating too many technical problems", "I do not recommend people getting BBVA bank in Mexico. I highly recommend sending money through Remitly.", "Donot stop money to go throuth.", "explain who you are and what did I order if I ordered something.", "Never".
Most users ask Remitly for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Remitly Reviews
"Remitly transfers money well."
It was efficient and quick. I wouldn't hesitate to recommend Remitly to anyone who is in a hurry to send funds to where it to be.
"Email address change"
Have been using Remitly for over seven years all the sudden out of the blue none of my transactions are completing and it almost cost me use of my bank and...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Please help control my transaction I've been waiting for over ten day's that you asked me to wait
I made a transaction over 10 days ago. They've not received it until now, and I was told to wait for ten working days. I've not yet received my money.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Transfer take too long
Sent the money, it keeps taking too long. Three times, money keeps taking too long.
I have had to cancel, one transaction is still pending. I don't know why.
User's recommendation: Donot stop money to go throuth.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraud transactions
Hi this Anjana I work in celebrity cruise line on 16th of October there is two fraud transactions of 1000$ each twice total 2000$ from my brightwell account I called remitly customer care on 18th October and reported the incident and the person told me they will get back to me,however I havent received any email from remitly. My
- Faster sending money
- Not safe this is 4th time fraud transaction has happened
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Transaction problem
It said there was something wrong with the verification process and it won't let me send the money because it needs more information about my identity in order to send.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need you to let go of my money that is pending
On the 28 November I sent money to Malawi. And as usual you took dubble the amount
So i want you guys to let go of money that is pending in your accounts.
The amount is 3 029,90. Like I said you took that twice and you can see that on your system.
- 90 x 2
- You double charged me 3 029
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Late delivery
Money was sent to me on October 1st, and I haven't received it until now. They keep saying it's in the last process.
The money is for emergency use. What's going on?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
I was charged $189.99 today I didn't order anything and I don't have a remitly account
Transaction i didnt make today for 189.95. I don't have remitly so I couldn't have made any transactions on my personal bank account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Late Delivery
I am a Canadian living in Mexico for the winter. I used Remitly to send rent to my Mexican landlady from my Canadian bank account.
The money was deducted from my account on October 31st. It is now November 4th, and my landlady has still not received the money. When I talk to customer service, I get connected to India and the people there do not have a clue; in fact, they gave me horrible advice. If I had listened to them, the transfer would have taken even longer.
I talked to a supervisor and was told it could take 3 to 5 business days. Nowhere on the site does it mention that it could take this long. It states that delivery should be within 12 hours. Obviously, if they had been honest on the site, I would have never used their service.
We are seniors, and my wife is disabled. We live on a pension and are in jeopardy of being evicted from our apartment.
- Dishonest about delivery time
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Akersberga, Stockholm
To re open my account
They wanted my document .eg ID thats why bank statement of the bank which i was using before and now dont have that bank acount . I have nother one which im using which swed bank
Miami, Florida
Remitly answered my question very fast.
I was not able to transfer money to a BBVA bank. I thought it could be on my Remitly side, but it is not.
User's recommendation: I do not recommend people getting BBVA bank in Mexico. I highly recommend sending money through Remitly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flint, Flintshire
Remitly transfers money well.
It was efficient and quick. I wouldn't hesitate to recommend Remitly to anyone who is in a hurry to send funds to where it to be.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trull, England
What to change phone number on my transaction
I was not helped on my query and hence I am not happy.
Your custom service is not right. Since yesterday I was saying I send money to Zimbabwe I want to change the phone number. But up to now no help?.
Sarirepi
Freising, Bavaria
I have been sending money to Ghana you have booked the amount from my account but the transfer is not reached the recipient why
Please do check and let the transfers go through thanks since morning am trying to send money to Ghana but still it's not going through so please tell me exactly what to do and if it's true that all my transfers are not going through just return all the money involved to back my account please. I wanted to call but no avail
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Review on my account
My account was set aside, randomly, and I questioned why it took that long to process such a straightforward case as mine.
Preferred solution: Apology
User's recommendation: Ones questions answered success fully there should not be any delays
About
Co-founded by 3 entrepreneurs passionate about technology, Matt Oppenheimer, Josh Hug, and Shivaas Gulati, Remitly is a platform allowing customers in Canada and the U.S. to easily transfer money to friends and family living in Mexico, India, or the Philippines etc. The company has its corporate office in Seattle, Washington. Remitly offers 2 packages for money transfers: free economy option taking up to 3 working days to process and express one starting from $3.99 per instant transaction. The money transfer agency deals with clients who are at least 18 years old submitting a request for transition on their own behalf.
Remitly is ranked 58 out of 241 in Cash Services category
USA, UK, Asia, Australia, Canada, Europe, Other, Worldwide
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