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Remitly

Remitly

www.remitly.com
What is your customer experience with Remitly?

Remitly Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Remitly has 2.3 star rating based on 219 customer reviews. Consumers are mostly dissatisfied.

  • 54% of users would likely recommend Remitly to a friend or colleague.

  • Rating Distribution
  • Pros: Bizarre and misleading, Delivery time, Good promotions.
    Cons: Unable to deliver on promise, No help for emergency situations, Poor service.

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Media from reviews

Remitly - Money hold
Remitly - I can't open my account to send money to the PhilippinesRemitly - I’m still waiting for imaliRemitly - Asking for refundRemitly - To ask someone I can talk about my money remittancesRemitly - Transfer take too longRemitly - Fraud transactions
View all media ›

Top Remitly Reviews

Positive Review

"Happy customer"

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I am very happy with the service I received. The agent resolved my problem very well. I highly recommend his work.

Critical Review

"What is this I never used it before but how in the *** are they able to get in to my bank account"

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They are debating my bank account and I dont even know how are who this company is I will be reporting it to the bbb Im very confused upset I cant even begin...

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Coreena Sbu
map-marker Baltimore, Maryland

Happy customer

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I am very happy with the service I received. The agent resolved my problem very well. I highly recommend his work.

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Jermarion Rrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Athens, Attica

Money hold

Remitly - Money hold

My money is transfer so you have to back my money

Please make its very important money for me so solve my problem

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Disability R

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Asking for refund

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Remitly - Asking for refund
Contains 2 confidential files for company representatives

I sent AUD 100 to Edward Meschak Benard who lives in Tanzania but unfortunately money went to Kenya to unknown recipient and until now my recipient couldnt receive money. All details of my recipient who lives in Tanzania went to Kenya so it is not possible that he can collect the funds and also no one in Kenya can receive it.

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Loss:
$100
Pros:
  • 100

Preferred solution: Full refund

User's recommendation: I advice Remitly to help his customers accordingly otherwise we will leave your company

Charles M Wym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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Review of Remitly A Deeply Disappointing and Frustrating Experience

Ive been a Remitly user for years, but my recent experience with their customer service has completely shattered any trust I had in the company.

Without prior notice or clear explanation, Remitly abruptly suspended my account. When I contacted customer service for answers, I was met with vague responses and intrusive questioning.

They asked highly personal questions like How do you know this person? and Where did you meet them? for each recipient I had ever sent money toincluding individuals I hadnt interacted with in a long time. I answered reluctantly, trying to cooperate, but the tone and attitude of the agentsparticularly from the Philippines call centerwere uncomfortable and at times judgmental.

When I mentioned one recipient was an ex-boyfriend, the discomfort in their response was obvious.

After this interaction, I noticed that a previously sent transaction was refunded to my account. I called again, hoping for clarity, but was told they could not provide a reason for the account suspension and that no appeals were allowed. They also insisted that the number I was calling was the only number available, referring oddly to it as a mobile number, which made no sense in this context.

What followed was a carousel of repeated calls, contradictory answers, and what felt like outright gaslighting. On one occasion, I asked to speak to a supervisor, and the person who came on the line sounded identical to the initial agentdespite claiming to be someone else.

My legitimate questions were dodged or met with irrelevant explanations.

I also raised concerns about my Flex account, explaining that I had removed my card information for security reasons and needed to know how to settle any pending charges. Yet again, I was redirected to unrelated policies and got no resolution.

As the calls dragged on, I requested to take the post-call survey. At the beginning of every call, it clearly says to press 1 at the end to access the survey. However, the agent insisted I would receive an email survey insteadwhich Ive never received in years of using the service.

I refused to hang up, and she repeatedly stalled, perhaps hoping Id disconnect. Eventually, the call ended andunsurprisinglythe survey came up, proving they were either misinformed or intentionally misleading me.

In the end, I never received a clear reason for the suspension, nor any real assistance or accountability.

It was the worst customer service experience Ive ever had with any financial service. I will never use Remitly again, even if they were to reinstate my account, and I strongly discourage others from trusting this company with their personal or financial information.

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Preferred solution: Apology

User's recommendation: At your own risk

Nobuhle D Zxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m still waiting for imali

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Remitly - I’m still waiting for imali

Still waiting for my money that going on you said I should wait an hour but it been more than that..

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Pros:
  • Good exchange rate and fees
Cons:
  • Excellent

Preferred solution: Deliver product or service ordered

User's recommendation: Be honest with the time

Ma.Ana N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Ask a question

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Can I send money to the Philippines using my credit card account? The debit card that I used was cancelled and will be changed by my bank. There's a fraud transaction.

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Dhanjnder S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money stuck while using transfer euro to rupee for India

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When I'm sending money to India, they ask me to authorize from the bank, and then the bank sends me a message to authorize, and I click on done; then my full money is stuck there. If someone has no money to survive, then what will he do?

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Loss:
$635

Preferred solution: Full refund

User's recommendation: If your are unable to send my , don't stuck the money , you cancel his money that time please

Cashmere Iyd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mobile, Alabama

What is this I never used it before but how in the *** are they able to get in to my bank account

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They are debating my bank account and I dont even know how are who this company is I will be reporting it to the bbb Im very confused upset I cant even begin to understand what is going on yall need to stop scamming people like this no one has money to give away I never experienced this before and I am going to o get to the bottom

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Jermarion Rrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Athens, Attica

Very bad experience

Service is not good my money back its very important for me today please help me and sure you have to solve my problem

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Sanford C Tlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reston, Virginia

Forgot email access

Please, I can't remember my Gmail access I used to create my Remitly. I hope I can get access back, please.

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Khaled N Sfs

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Verified Reviewer

Patient with the network problema and fast help. Im so satisfied

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No more details of what happened. I got a fast reaction, even with network troubles; customer service doesn't hang up the calling. I got help quickly, so I'm satisfied.

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Loss:
$220

Preferred solution: Maling the transaction

Resolved
Petros Tafadzwa M

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Verified Reviewer

Resolved: My transaction are not going through

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I was instructed to delete my account and register a new one, but now I can't sign up for a new one because I am in Zimbabwe, Africa, where Remitly doesn't have signup options to send money from Zimbabwe. So now I don't have an account. How can my issue be resolved?

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Preferred solution: Create a new account but am in Africa and it doesn’t have options with my country

Kelee Cyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Landskrona, Skane

Happy with remiltly

My experience was good the where friendly and patient with me.the were very professional at the same time.i can remitly and anyone.

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Katiria Rqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

I haven't received Mr refund

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I did not use money transfer and I haven't gotten my refund back on my account I called 5 day ago I checked my bank there no deposit from Trinity 9700 pesos

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User's recommendation: Make sure u have proper id mTches card on file

Yannick Hzq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Town, Western Cape

Transfer take too long

Remitly - Transfer take too long
Contains 1 confidential file for company representatives

Sent the money, it keeps taking too long. Three times, money keeps taking too long.

I have had to cancel, one transaction is still pending. I don't know why.

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User's recommendation: Donot stop money to go throuth.

Ana E Wca

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About transactions

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Contains 1 confidential file for company representatives

Late arrival of the transaction,can same time the transaction made,same time the sender too received it

View full review
Loss:
$2687

Preferred solution: Apology

User's recommendation: Do better about the services

About

Summary

Co-founded by 3 entrepreneurs passionate about technology, Matt Oppenheimer, Josh Hug, and Shivaas Gulati, Remitly is a platform allowing customers in Canada and the U.S. to easily transfer money to friends and family living in Mexico, India, or the Philippines etc. The company has its corporate office in Seattle, Washington. Remitly offers 2 packages for money transfers: free economy option taking up to 3 working days to process and express one starting from $3.99 per instant transaction. The money transfer agency deals with clients who are at least 18 years old submitting a request for transition on their own behalf.

Remitly reviews and complaints

Remitly is ranked 54 out of 246 in Cash Services category

Area Served

USA, UK, Asia, Australia, Canada, Europe, Other, Worldwide

Payment Methods

VISAMasterCard

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