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1.2

Remitly is not depositing money to my India bank account on time. I initiated a money transfer on May 1 and received email saying funds will be available on May 5, 2017 @ 1.05pm PDT.

However they did not do any action on it for 2 days. On May 3 I received a call saying We need to verify the person. Remitly called me and asked my full name, address and date of birth for verification. Then the pulled money from my US Bank account.

I checked my bank account @ India on May 5 around 1.05 PM PST it was not credited. After that I called Remitly customer on 888-736-****, the customer support representative told me it will be resolved in couple of hours and asked me to call back after 2 hours.

I called them after 2 hours, they told me the same story like it will be deposited on May 8 1.05pm PDT. I did not cancel my transfer, however the service was not fulfilled on time.

Reason of review: Not as described/ advertised.

Monetary Loss: $6000.

Preferred solution: Deliver product or service ordered.

Remitly Cons: Remitly did not satisfy their promise.

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