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Summary of Remitly Customer Service Calls

241 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
05:21 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Remitly to Ask about:

Payments and Charges:

  • “Transaction not found sent yesterday”
  • “Transaction on hold”
  • “I would like to ask the amount limit per transaction ?”

Account:

  • “Issue in getting login code to outside india number”
  • “New account”
  • “Deleting my account”

Activation/ Cancellation:

  • “Cancellation of remittance”
  • “Cancellation of my remittance for pedro jr sisnorio due to my emergency”
  • “Cancel”

Shipping and Delivery:

  • “They didn’t able to get the money i sent”
  • “Tracking a transaction”

Request for Information:

  • “How much the maximum $ I can send to Philippines & the charge?”
  • “Asking question”

Refund:

  • “Refund”

Other:

  • “Ise un emvio pero no eh rrecibido el ningun mensaje. De vereficacion”
  • “Money sent to Allan Esguerra. You need to change the first name. Allan's first name is Realante Allan Esguerra”
  • “Envio”

Remitly Rating Stats

1.6 out of 5 stars
based on 30 reviews
See all 48 reviews

Rating stats

  1. 19 reviews
  2. 7 reviews
  3. 1 review
  4. 1 review
  5. 2 reviews

About Remitly

Top 5 Likes about Remitly

Bizarre and misleading, Rates

Top 5 Dislikes about Remitly

No help for emergency situations, Unable to deliver on promise, Too bad, Poor service, Irresponsiblity

Summary

Co-founded by 3 entrepreneurs passionate about technology, Matt Oppenheimer, Josh Hug, and Shivaas Gulati, Remitly is a platform allowing customers in Canada and the U.S. to easily transfer money to friends and family living in Mexico, India, or the Philippines etc. The company has its corporate office in Seattle, Washington. Remitly offers 2 packages for money transfers: free economy option taking up to 3 working days to process and express one starting from $3.99 per instant transaction. The money transfer agency deals with clients who are at least 18 years old submitting a request for transition on their own behalf.

Remitly reviews and complaints

Remitly is ranked 24 out of 181 in Cash Services category

Area Served

USA

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Remitly Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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