Contact Remitly Customer Service
Remitly Phone Numbers and Emails
Toll-Free Number:
-
(888) 736-4859
Customer Service:
-
(206) 535-6152International
Emergency/ Hotline:
-
(844) 604-0924English and Spanish
Remitly Emails:
How to Contact Remitly Customer Service?
Most Popular Number:
| Total calls: 3 890 | Issues resolved: 289 | Last call: May 12, 2025 |
Remitly Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Remitly Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Remitly is 8887364859. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday and Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Remitly may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Remitly Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Remitly is 8887364859. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday and Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Remitly may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Remitly mainly because of request for information, account, payments and charges.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Remitly is service@remitly.com. 99% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Remitly Website:
Remitly Help Center:
Corporate Office Address:
Remitly Customer Service Reviews
The customer service is of poor quality; it ends the chat within a few minutes and is very limited in providing services for customers. It does not allow for advanced verification and processing of transactions.
It rejects a lot of transactions and provides no notifications for rejected transactions. It treats the rejection of important transactions as no big deal, and does not want to compensate for or assume responsibility.
It was efficient and quick. I wouldn't hesitate to recommend Remitly to anyone who is in a hurry to send funds to where it to be.
How Good is Remitly's Customer Service?
Summary of Remitly Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Remitly?
Payments and Charges Question:
- “Fund not credited”
- “Pending transaction”
- “Deposito sin efecto”
Request for Information Question:
- “Verification”
- “Track my status”
- “I have a question”
Account Question:
- “I can't login because I have a new cell phone number and a new phone”
- “Issue with account”
- “Account delete”
Shipping and Delivery Question:
- “Cash not delivered”
- “Undelivered transaction”
- “I haven't received Mr refund”
Activation/ Cancellation Question:
- “I want to cancel transaction to bassiru”
- “Money cancellation”
- “For activation of account”
Return/ Replace Question:
- “Change mi phone number”
- “I want change name that I send redan the maney.”
- “Make correction to address”
Refund Question:
- “My refund”
- “I need my money back today”
- “Asking for refund”
Product/ Service Question:
- “Stuck money”
- “Money stuck while using transfer euro to rupee for India”
- “I sent money to Access bank in Nigeria. The said they have no business with Remitly, so I call Remitly to retrieve back the money.”
Staff Question:
- “Has lost my service need to get it up and running again”
- “To talk to customer service”
- “Delayed service”
Website/ Application Question:
- “I transfer money from Swedish bank to bank of America through the remitly app and the money was taken from my account and then the transfer worked but now out of nowhere I get a message from remitly that it was canceled and that it didn't work but I”
- “Why my application feel to transfer money, say I have another account”
- “Open the app on my new phone”
Cards Question:
- “Card been declined”
- “Unable to authorize my card”
- “My card is dubbel conected”
Employment Question:
- “Inquiring about jobs availability”
Other Question:
- “Daros”
- “I sent transfer but the receiver no see the money yet”
- “Not aces”
Compare Remitly Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
