Remitly
Reviews and Complaints
San Francisco, California
Problem signing in
Good service! The agent returned my call only after five minutes, looked into the issue, and promptly helped to reactivate my account,
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransaction problem
It said there was something wrong with the verification process and it won't let me send the money because it needs more information about my identity in order to send.
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Berlin, Land Berlin
My transfer keeps getting cancelled without any reason
I have tried to transfer money on several occasions but it always gets cancelled. I would also appreciate if you could provide me with a customer support hotline in germany so that I can call you.
The matter is pretty urgent. Thanks in advance.
Houston, Texas
Suspended account
Have had Remitly account for years. I havent used it recently.
Tried to send money last night. They asked for more verification. They then pended the transaction. Was on a chat with customer service and all of a sudden I was kicked off the site and received a message that my account was suspended for a rules violation.
I called and the rep told me they werent allowed to disclose the violation and my account could not be reinstated. So I have no idea what the violation was.
User's recommendation: Do not use this service. There are better ones.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need you to let go of my money that is pending
On the 28 November I sent money to Malawi. And as usual you took dubble the amount
So i want you guys to let go of money that is pending in your accounts.
The amount is 3 029,90. Like I said you took that twice and you can see that on your system.
- 90 x 2
- You double charged me 3 029
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate delivery
Money was sent to me on October 1st, and I haven't received it until now. They keep saying it's in the last process.
The money is for emergency use. What's going on?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
I was charged $189.99 today I didn't order anything and I don't have a remitly account
Transaction i didnt make today for 189.95. I don't have remitly so I couldn't have made any transactions on my personal bank account
Saarbrucken, Saarland
Disaster in 2025
Sad that u banks act untruthful. God sees all.
Nothing is new under the sun. My money is still not yet in Kenya
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Verified ReviewerLate Delivery
I am a Canadian living in Mexico for the winter. I used Remitly to send rent to my Mexican landlady from my Canadian bank account.
The money was deducted from my account on October 31st. It is now November 4th, and my landlady has still not received the money. When I talk to customer service, I get connected to India and the people there do not have a clue; in fact, they gave me horrible advice. If I had listened to them, the transfer would have taken even longer.
I talked to a supervisor and was told it could take 3 to 5 business days. Nowhere on the site does it mention that it could take this long. It states that delivery should be within 12 hours. Obviously, if they had been honest on the site, I would have never used their service.
We are seniors, and my wife is disabled. We live on a pension and are in jeopardy of being evicted from our apartment.
- Dishonest about delivery time
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Akersberga, Stockholm
To re open my account
They wanted my document .eg ID thats why bank statement of the bank which i was using before and now dont have that bank acount . I have nother one which im using which swed bank
Miami, Florida
Remitly answered my question very fast.
I was not able to transfer money to a BBVA bank. I thought it could be on my Remitly side, but it is not.
User's recommendation: I do not recommend people getting BBVA bank in Mexico. I highly recommend sending money through Remitly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flint, Flintshire
Remitly transfers money well.
It was efficient and quick. I wouldn't hesitate to recommend Remitly to anyone who is in a hurry to send funds to where it to be.
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Verified Reviewer |
Trull, England
What to change phone number on my transaction
I was not helped on my query and hence I am not happy.
Your custom service is not right. Since yesterday I was saying I send money to Zimbabwe I want to change the phone number. But up to now no help?.
Sarirepi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReview on my account
My account was set aside, randomly, and I questioned why it took that long to process such a straightforward case as mine.
Preferred solution: Apology
User's recommendation: Ones questions answered success fully there should not be any delays
Freising, Bavaria
I have been sending money to Ghana you have booked the amount from my account but the transfer is not reached the recipient why
Please do check and let the transfers go through thanks since morning am trying to send money to Ghana but still it's not going through so please tell me exactly what to do and if it's true that all my transfers are not going through just return all the money involved to back my account please. I wanted to call but no avail
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