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I just signed up with remitly last night to send money from USA to a foreign country . An hour later I get an email says my transfer is on hold . I call them and they say they need an image of me holding my driver's license . I'm a 62 yr old guy with the only camera on...
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#1149301
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I had a made a transaction and once submitted it was notified to me that there was a delay due to partner system down time. When i checked with the customer care , that was the worse chat i had ever in my life While we understand there are certain areas which will...
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#1144937
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I sent money to my niece on November 14th; however, she was turned away because the system was unavailable. She came back the next day to find out that the account did not have any money. I called Remitly on November 17, 21, 24, and 27 and every time I called I get the...
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1.0
I didn't like
  • I am still waiting for a resolution to my complain
#1140169
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Remitly is not depositing money to my India bank account on time. I initiated a money transfer on May 1 and received email saying funds will be available on May 5, 2017 @ 1.05pm PDT. However they did not do any action on it for 2 days. On May 3 I received a call saying...
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1.2
I didn't like
  • Remitly did not satisfy their promise
#1043589
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I used this service a couple times before, some times the asked for more information I just call and they fixed. But the last time they made me call twice and when I was trying to get the money I couldn't then I got mad and I cancel the transaction but they told me...
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2.5
#1043226
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One of the worst experiences I had while sending money was with Remitly. It has been one year now, but the recipient has not yet received the money. I have called Remitly more than 100 times I guess, but they will always say that they are working on it. They never...
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1.0
I liked
  • Bizarre and misleading
I didn't like
  • Customer dis-service
  • Unable to deliver on promise
  • Irresponsiblity
#1042351
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I tried to send money to my parents for emergency use. After clicking submit they put my transfer on hold and I received an email asking for supporting documents so that they will transfer my money. I scanned the my drivers license and sent it to them. I got a reply...
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I didn't like
  • No help for emergency situations
#1038625
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First time i sent money to my niece it was ok, exchange rate is high , the TF is perfect & my niece got it on time. The second time is the same , they had a good service but this time when i was planning to send again for my niece tho it's not that much but got so...
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1.6
#1020746
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My transaction was put under review . I called and talked to the security agent and after 10 min conversation where I explained all the details of the transaction ( to whom, why , from where, when etc) she stated that my transaction is approved and the funds will be...
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Anonymous
J Moses

Yes, when I went to send money, this afternoon, I was limited to ~$2900. The site indicated that I must appeal this limit by applying for a limit increase. Applying, then, amo...

I liked
  • Bizarre and misleading
I didn't like
  • Customer dis-service
#1018588
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Contact Remitly

Mailing Address:
1111 3rd Ave., Suite 2100
Seattle, Washington 98101
United States
Phone:
(888) 736-4859
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I started a transfer Friday morning thru Remitly for the first time without knowing the nightmare i was about to go thru, i send money to Mexico at least once a week via xoom.com and I've been doing this for the last 7 years with no problem but, I've been seen...
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3.6
#1014659
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